Refund &
Return Policy

At Kind Mind Clothing, we stand behind the quality of every piece we make. If something isn't right, we want to make it right — within the terms outlined below.

Returns

If you are not satisfied with your purchase, you may return eligible items within 14 days of the delivery date for a full refund to your original payment method.

To be eligible for a return, your item must be:

• Unworn and unwashed
• In the same condition you received it
• With original tags still attached
• In its original packaging if possible

Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as Kind Mind Clothing is not responsible for items lost in return transit.

Exchanges

We are happy to exchange items for a different size or color, subject to availability. Please be aware that exchanges follow the same fulfillment timeline as a new order — typically 5-10 business days for processing and shipping.

To initiate an exchange, contact us before sending your item back so we can confirm availability and provide return instructions. Customers are responsible for return shipping costs on exchanges.

How to Initiate a Return or Exchange

To start a return or exchange, please email us at kindmindclothing@gmail.com with:

• Your order number
• The item(s) you wish to return or exchange
• The reason for the return or exchange
• For exchanges: the size or color you'd like instead

We will respond within 2 business days with return instructions. Please do not send items back without first contacting us.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days. Please note that your bank or credit card company may take additional time to post the refund.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery at kindmindclothing@gmail.com with a photo of the damage. We will cover all shipping costs and make it right at no charge to you.

Items We Cannot Accept

We are unable to accept returns or exchanges on items that have been worn, washed, or altered in any way. Items returned without prior authorization or outside the 14-day window will not be accepted and will be returned to the sender.

International Orders

For international returns, customers are responsible for all return shipping costs including any customs or duties fees. We recommend using a trackable shipping service.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Kindmindclothing@gmail.com.