Shipping
Policy

Thank you for shopping with Kind Mind Clothing. Because we create made-to-order and presale apparel, please read this policy carefully so you know what to expect when you place an order.

Made-to-Order & Presale Items

Most of our products are made to order or offered as presales. This means your item is produced specifically for you after your order is placed. We believe this approach results in better quality and less waste — and we appreciate your patience as we get it right.

Order Processing & Production Time

Please allow 2-3 business days for production after your order is placed. Once your item is produced and ready to ship, you will receive a shipping confirmation email with your tracking information.

Total fulfillment time from order placement to delivery is typically 5-8 business days under normal circumstances.

Shipping Carriers & Delivery Times

We primarily ship via UPS. Once your order has shipped, domestic delivery typically takes 3-5 business days depending on your location.

Delivery timeframes are estimates and are not guaranteed. Delays due to weather, carrier issues, or high volume periods are outside our control.

Free Shipping

We offer free shipping on all domestic orders over $150. Orders under $150 will be charged a shipping rate calculated at checkout based on your location and order weight.

Expedited Shipping

We are working to add expedited shipping options in the near future. At this time all orders ship via standard UPS service. If you have an urgent order, please contact us at Kindmindclothing@gmail.com before placing your order and we will do our best to accommodate.

Order Tracking

Once your order ships, you will receive an email with your UPS tracking number. You can track your package directly at ups.com or through the tracking link in your shipping confirmation email.

If you have not received a shipping confirmation within 5 business days of placing your order, please contact us at Kindmindclothing@gmail.com.

Domestic Shipping

We ship to all 50 US states including Alaska and Hawaii. Shipping rates and delivery times may vary for Alaska and Hawaii orders.

International Shipping

We have the capability to ship internationally, though we currently fulfill primarily domestic orders. If you are located outside the United States and would like to place an order, please contact us at Kindmindclothing@gmail.com before purchasing so we can confirm shipping availability and provide an accurate quote.

International customers are responsible for all customs fees, duties, and taxes imposed by their country. These charges are not included in your order total and are collected by your local customs authority.

Lost or Stolen Packages

Kind Mind Clothing is not responsible for packages that are lost or stolen after confirmed delivery. If your tracking shows delivered but you have not received your package, please contact UPS directly at ups.com with your tracking number.

If your package appears lost in transit and tracking has not updated in more than 5 business days, please contact us at Kindmindclothing@gmail.com and we will open a claim with UPS on your behalf.

Incorrect Address

Please double check your shipping address before placing your order. Kind Mind Clothing is not responsible for orders shipped to an incorrect address provided by the customer. If you realize you have entered an incorrect address, contact us immediately at Kindmindclothing@gmail.com — if your order has not yet shipped we will do our best to correct it.